Refund & Return Policy
RETURN POLICY
Last updated July 11, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for certain reasonable reason, you may return it to us for refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at customercare@brieluxe.com.ng to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and The item in its original condition when purchased, undamaged and still wrapped and mail your return to the following address:
Brie Luxe
Attn: Returns
RMA #
Phone Number: 09030520526
Ilorin Metropolis
Ilorin, Kwara State 240241
Nigeria.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 days to be processed. We will notify you by email, WhatsApp, SMS or Via phone call when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Custom made orders, i.e rebranded lashes, custom made press on nails, wholesale lipglosses.
For defective or damaged products, please contact us at the contact details below to arrange a refunds or exchange.
Please Note
● A 10% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
We will not be held responsible if you damage your item by yourself.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+2349030520526